Effective Date: June 29, 2026
At Bright Stars Soccer International, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.
Please read our Refund & Return Policy carefully before submitting a return request.
1. Return Eligibility
You may request a return within 30 calendar days of receiving your order.
To qualify for a return, the item must:
- Be unused and in its original condition;
- Be returned with original packaging, tags, and accessories;
- Not show signs of wear, damage, or misuse;
- Be accompanied by proof of purchase or order confirmation.
Returns that do not meet these requirements may be refused.
2. Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Gift cards
- Downloadable digital products
- Personalized or customized items
- Clearance or final sale items
- Items marked as non-returnable on the product page
- Products damaged through improper use
3. Damaged, Defective, or Incorrect Items
If your order arrives:
- Damaged,
- Defective,
- Missing items, or
- Incorrect,
please contact us within 7 days after delivery.
Please include:
- Your order number;
- A description of the issue;
- Clear photographs of the product and packaging.
After reviewing your request, we will arrange an appropriate solution, which may include a replacement, refund, or store credit.
4. Return Process
To initiate a return:
- Contact our customer support team.
- Include your order number and reason for the return.
- Wait for return authorization instructions.
- Securely package the item.
- Ship the item to the return address provided by our customer service.
Returns sent without prior authorization may experience processing delays or may not be accepted.
5. Refunds
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing typically takes 5–10 business days, depending on your financial institution.
- Original shipping charges are generally non-refundable unless the return is due to our error.
6. Exchanges
We replace items only if they are:
- Defective;
- Damaged during shipping; or
- Incorrectly shipped.
If you would like to exchange an item for a different size or color, please contact customer service to determine product availability.
7. Return Shipping
If the return is due to:
Our error, including:
- Wrong item shipped;
- Manufacturing defect;
- Product damaged during shipping,
we will cover the reasonable return shipping costs.
If the return is requested for any other reason, such as:
- Changed your mind;
- Ordered the wrong item;
- No longer needed,
the customer is responsible for the return shipping costs.
Shipping fees paid during the original purchase are generally non-refundable unless required by applicable law.
8. Order Cancellation
Orders may be canceled before they have been processed or shipped.
If your order has already entered processing or has been shipped, cancellation may no longer be possible. In such cases, you may request a return after receiving the order in accordance with this policy.
9. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider, as processing times may vary.
- Contact your bank regarding pending transactions.
If you have completed these steps and still have not received your refund, please contact us.
10. Refused Deliveries
If a shipment is refused or returned because:
- An incorrect shipping address was provided;
- The package was unclaimed;
- Delivery was refused without cause,
any return shipping charges or carrier fees may be deducted from the refund where permitted by law.
11. Contact Us
If you have any questions regarding this Refund & Return Policy, please contact us:
Bright Stars Soccer International
Website: https://immydeo.com/
Address:
3033 S Parker Rd
Aurora, CO 80014
United States
Phone:
+1 (720) 507-6825
Email:
contactus@immydeo.com