Effective Date: June 29, 2026

Thank you for shopping with Bright Stars Soccer International. We are committed to processing and delivering your orders as quickly and efficiently as possible.

Please review our Shipping Policy before placing an order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

During peak seasons, promotional events, or periods of high order volume, processing times may be extended.

2. Shipping Time

Estimated delivery times depend on your location and the shipping method selected during checkout.

Typical delivery estimates are:

• United States: 5–10 business days
• Canada: 7–15 business days
• International Orders: 10–20 business days

Delivery times are estimates only and are not guaranteed.

3. Shipping Charges

Shipping costs are calculated during checkout based on:

• Delivery destination
• Package weight and dimensions
• Selected shipping method

Any available free shipping promotions will be clearly indicated on our website.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number, when available.

Tracking information may take up to 48 hours to become active after shipment.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Bright Stars Soccer International is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete shipping addresses provided during checkout.

If you notice an error in your shipping information, please contact us immediately.

6. Delayed Deliveries

Delivery delays may occur due to circumstances beyond our control, including but not limited to:

• Severe weather
• Customs inspections
• Carrier delays
• Natural disasters
• Public holidays
• High shipping volumes

We appreciate your patience and understanding should such delays occur.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible.

To help us investigate, please provide:

• Your order number
• Photographs of any damaged items and packaging (if applicable)
• A description of the issue

We will work with the shipping carrier to resolve the matter and determine an appropriate solution.

8. International Shipping

We may offer shipping to selected international destinations.

International customers are responsible for any applicable:

• Customs duties
• Import taxes
• Value-added taxes (VAT)
• Brokerage fees
• Other government-imposed charges

These fees are not included in the purchase price or shipping charges unless otherwise stated.

Customs clearance procedures may result in additional delivery delays.

9. Undeliverable or Refused Shipments

If a package is returned to us because:

• An incorrect shipping address was provided;
• Delivery was refused;
• The package was unclaimed;

the customer may be responsible for any return shipping fees and additional shipping costs required for reshipment.

10. Partial Shipments

If your order contains multiple items, we may ship them separately depending on product availability.

You will not be charged additional shipping fees for authorized split shipments unless otherwise stated during checkout.

11. Risk of Loss

Ownership and risk of loss for purchased products transfer to the customer upon delivery to the shipping carrier or, where required by applicable law, upon delivery to the shipping address provided by the customer.

12. Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Bright Stars Soccer International

Website: https://immydeo.com/

Address:
3033 S Parker Rd
Aurora, CO 80014
United States

Phone:
+1 (720) 507-6825

Email:
contactus@immydeo.com